Service impact: Elevated packet loss

We are investigating elevated packet loss in the EU-SOUTH-2 Region.

We are experiencing elevated packet loss with a single Availability Zone (eus2-az1) in the EU-SOUTH-2 Region. This issue is also resulting in elevated API latencies and error rates for other workflows and AWS Services. Engineers were automatically engaged and are working to identify the root cause and to mitigate the issue. We will provide you with another update by 10:15 AM PDT or sooner as new information becomes available.

Our efforts to mitigate the elevated packet loss with a single Availability Zone (eus2-az1) in the EU-SOUTH-2 Region is still underway. We are seeing some signs of improvement as a result of multiple parallel efforts. We continue to work to confirm root cause and fully mitigate the issue. While we currently do not have an estimate for how long our actions will take, we will keep you informed of our progress and provide you with another update by 11:00 AM PDT or sooner as new information becomes available.

We have identified the root cause and are currently focusing our mitigation efforts to drive full recovery. While we don't have an exact estimate for how long our current efforts will take, we do expect to see incremental improvements as our efforts proceed. We will provide you with another update by 11:45 AM PDT, or sooner if new information becomes available.

We are seeing early signs of recovery. We will provide you with another update by 12:00 PM PDT.

Service impact: Elevated packet loss resolved