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Webex Contact Center: Callers may experience IVR delays and intermittent failures connecting to agents in the US region

degraded
Cisco Webex · Resolved · 1h 8m
Recorded timeline
  1. Started · investigating
    Engineering is investigating an issue affecting Webex Contact Center users in the US region. Users may experience delays in IVR processing and status updates, and calls may fail to reach agents. We apologize for any inconvenience this may cause. We will provide another update within one hour or sooner if we have additional information.
  2. Update · identified
    Engineering is investigating an issue affecting Webex Contact Center users in the US region. Users may experience delays in IVR processing and status updates, and calls may fail to reach agents. We apologize for any inconvenience this may cause. We will provide another update within one hour or sooner if we have additional information.
  3. Update · monitoring
    Engineering is investigating an issue affecting Webex Contact Center users in the US region. Users may experience delays in IVR processing and status updates, and calls may fail to reach agents. We apologize for any inconvenience this may cause. We will provide another update within one hour or sooner if we have additional information.
  4. Resolved · resolved
    Webex Contact Center: Callers may experience IVR delays and intermittent failures connecting to agents in the US region resolved