Webex Services: Login failures for the Webex API service in the APAC region

Engineering is investigating an issue impacting Webex API service login flow. Webex Contact Center agents in Singapore region using CRM integrations, such as Salesforce, ServiceNow, Microsoft Dynamics 365, etc. are experiencing login failures. There is no issue logging in directly to the Webex Agent Desktop; therefore, as a workaround, agents can log in directly to the Webex Agent Desktop. Additionally, users in the APAC region may experience failures when logging in to the Developer Portal. We are working towards restoring services and apologize for the inconvenience this may cause.

Engineering is investigating an issue impacting Webex API service login flow. Webex Contact Center agents in Singapore region using CRM integrations, such as Salesforce, ServiceNow, Microsoft Dynamics 365, etc. are experiencing login failures. There is no issue logging in directly to the Webex Agent Desktop; therefore, as a workaround, agents can log in directly to the Webex Agent Desktop. Additionally, users in the APAC region may experience failures when logging in to the Developer Portal. We are working towards restoring services and apologize for the inconvenience this may cause.

Webex Services: Login failures for the Webex API service in the APAC region resolved