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Webex Contact Center Enterprise: Intermittent Agent Desktops and Console access failures in the US region

degraded
Cisco Webex · Resolved · 6h 11m
Recorded timeline
  1. Started · investigating
    Engineering is investigating intermittent access failures affecting Agent Desktops and consoles in the US region. We are working towards service restoration and apologize for any inconvenience this may cause.
  2. Update · identified
    Engineering is investigating intermittent access failures affecting Agent Desktops and consoles in the US region. We are working towards service restoration and apologize for any inconvenience this may cause.
  3. Update · identified
    Engineering is investigating intermittent access failures affecting Agent Desktops and consoles in the US region. We are working towards service restoration and apologize for any inconvenience this may cause.
  4. Update · identified
    Engineering is investigating intermittent access failures affecting Agent Desktops and consoles in the US region. We are working towards service restoration and apologize for any inconvenience this may cause.
  5. Update · identified
    Engineering is investigating intermittent access failures affecting Agent Desktops and consoles in the US region. We are working towards service restoration and apologize for any inconvenience this may cause.
  6. Update · identified
    Engineering is investigating intermittent access failures affecting Agent Desktops and consoles in the US region. We are working towards service restoration and apologize for any inconvenience this may cause.
  7. Update · monitoring
    Engineering is investigating intermittent access failures affecting Agent Desktops and consoles in the US region. We are working towards service restoration and apologize for any inconvenience this may cause.
  8. Resolved · resolved
    Webex Contact Center Enterprise: Intermittent Agent Desktops and Console access failures in the US region resolved