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Webex Contact Center Enterprise: Users may experience intermittent agent desktop sign-in failures and agent logouts

degraded
Cisco Webex · Resolved · 4d 59m
Recorded timeline
  1. Started · monitoring
    Engineering is investigating an issue affecting Webex Contact Center Enterprise Agent Desktop. Some users may experience intermittent sign-in failures, including a red error banner. In some cases, agents may be logged out and required to sign in again. We are working to restore the service and apologize for any inconvenience this may cause. We will provide the next update in one hour, or sooner if there is a significant change in status.
  2. Resolved · resolved
    Webex Contact Center Enterprise: Users may experience intermittent agent desktop sign-in failures and agent logouts resolved