Webex Contact Center: Some agents in the US region may have been disconnected from the agent desktop

Engineering is investigating an issue affecting Webex Contact Center in the US region, which is causing intermittent disconnections and unexpected sign-outs for some agents. While service connectivity is showing improvement, engineering teams are continuously monitoring the environment and investigating the underlying cause. We are advising agents who are still experiencing issues to perform a refresh of their browser or to restart their Agent Desktop session. We will continue to monitor the situation closely and provide the next update in 30 minutes or sooner should significant progress occur. We are actively working to fully restore service stability and are sincerely apologizing for the ongoing inconvenience.

Engineering is investigating an issue affecting Webex Contact Center in the US region, which is causing intermittent disconnections and unexpected sign-outs for some agents. While service connectivity is showing improvement, engineering teams are continuously monitoring the environment and investigating the underlying cause. We are advising agents who are still experiencing issues to perform a refresh of their browser or to restart their Agent Desktop session. We will continue to monitor the situation closely and provide the next update in 30 minutes or sooner should significant progress occur. We are actively working to fully restore service stability and are sincerely apologizing for the ongoing inconvenience.

Engineering is investigating an issue affecting Webex Contact Center in the US region, which is causing intermittent disconnections and unexpected sign-outs for some agents. While service connectivity is showing improvement, engineering teams are continuously monitoring the environment and investigating the underlying cause. We are advising agents who are still experiencing issues to perform a refresh of their browser or to restart their Agent Desktop session. We will continue to monitor the situation closely and provide the next update in 30 minutes or sooner should significant progress occur. We are actively working to fully restore service stability and are sincerely apologizing for the ongoing inconvenience.

Engineering is investigating an issue affecting Webex Contact Center in the US region, which is causing intermittent disconnections and unexpected sign-outs for some agents. While service connectivity is showing improvement, engineering teams are continuously monitoring the environment and investigating the underlying cause. We are advising agents who are still experiencing issues to perform a refresh of their browser or to restart their Agent Desktop session. We will continue to monitor the situation closely and provide the next update in 30 minutes or sooner should significant progress occur. We are actively working to fully restore service stability and are sincerely apologizing for the ongoing inconvenience.

Webex Contact Center: Some agents in the US region may have been disconnected from the agent desktop resolved