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Collaboration Control Hub: Some administrators are unable to remote access devices from Collaboration Control Hub

degraded
Cisco Webex · Resolved · 5h 4m
Recorded timeline
  1. Started · investigating
    Engineering is investigating an issue impacting remote access to devices from Collaboration Control Hub. Some administrators are unable to remotely access devices via Collaboration Control Hub. This issue is specific to the rare scenario where an organization's Common Identity data and user data are hosted in different geographic regions. This issue only impacts remote access to devices; all other device management features remain functional. We are working to restore services and apologize for the inconvenience this may cause.
  2. Update · identified
    Engineering is investigating an issue impacting remote access to devices from Collaboration Control Hub. Some administrators are unable to remotely access devices via Collaboration Control Hub. This issue is specific to the rare scenario where an organization's Common Identity data and user data are hosted in different geographic regions. This issue only impacts remote access to devices; all other device management features remain functional. We are working to restore services and apologize for the inconvenience this may cause.
  3. Update · identified
    Engineering is investigating an issue impacting remote access to devices from Collaboration Control Hub. Some administrators are unable to remotely access devices via Collaboration Control Hub. This issue is specific to the rare scenario where an organization's Common Identity data and user data are hosted in different geographic regions. This issue only impacts remote access to devices; all other device management features remain functional. We are working to restore services and apologize for the inconvenience this may cause.
  4. Update · identified
    Engineering is investigating an issue impacting remote access to devices from Collaboration Control Hub. Some administrators are unable to remotely access devices via Collaboration Control Hub. This issue is specific to the rare scenario where an organization's Common Identity data and user data are hosted in different geographic regions. This issue only impacts remote access to devices; all other device management features remain functional. We are working to restore services and apologize for the inconvenience this may cause.
  5. Update · monitoring
    Engineering is investigating an issue impacting remote access to devices from Collaboration Control Hub. Some administrators are unable to remotely access devices via Collaboration Control Hub. This issue is specific to the rare scenario where an organization's Common Identity data and user data are hosted in different geographic regions. This issue only impacts remote access to devices; all other device management features remain functional. We are working to restore services and apologize for the inconvenience this may cause.
  6. Resolved · resolved
    Collaboration Control Hub: Some administrators are unable to remote access devices from Collaboration Control Hub resolved