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Elastic Support Portal is unavailable

degraded
Elastic Cloud · Resolved · 12d 8h 5m
Recorded timeline
  1. Started · investigating
    We are currently investigating an issue preventing access to the Elastic Support portal. At this time, customers may experience issues authenticating to the support portal.
  2. Update · identified
    We have identified an issue preventing access to the Elastic Support portal caused by an upstream provider. The provider has confirmed a fix that has restored access for some of its affected environments and is now rolling it out to the rest. At this time, customers may experience issues authenticating to the support portal.
  3. Resolved · resolved
    Elastic Support Portal is unavailable resolved