EU Residency - Conversation history not showing for recent calls
degraded
ElevenLabs · Resolved · 11h
Recorded timeline
- Started · investigatingWe are investigating an issue in the EU Residency where recent conversations are not showing up in history. Please note that this doesn't affect actual conversations, everything is working correctly. We are working on getting the history back up.
- Update · investigatingWe are investigating an issue in the EU Residency where recent conversations are not showing up in history. The conversation history is not lost; there is just a lag in displaying it. Please note that this doesn't affect actual conversations; everything is working correctly. We are working on getting the history back up.
- Update · identifiedConversations are now displaying correctly again. Text search within conversations isn't working yet, we're actively fixing it and will post another update once it's resolved.
- Update · identifiedConversations are now populating in the conversation history again. Text search of conversations isn't working yet; we're actively fixing it and will post another update once it's resolved.
- Update · identifiedCurrently, loading conversations in conversation history without filters is fully functional. Our engineers are still working to fully restore search filter functionality. Requests to the [Text search](https://elevenlabs.io/docs/eleven-agents/api-reference/conversations/messages/text-search "Text search") endpoint may continue to see failures as we continue to work to mitigate the issue.
- Resolved · resolvedEU Residency - Conversation history not showing for recent calls resolved