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EU Residency - Conversation history not showing for recent calls

degraded
ElevenLabs · Resolved · 11h
Recorded timeline
  1. Started · investigating
    We are investigating an issue in the EU Residency where recent conversations are not showing up in history. Please note that this doesn't affect actual conversations, everything is working correctly. We are working on getting the history back up.
  2. Update · investigating
    We are investigating an issue in the EU Residency where recent conversations are not showing up in history. The conversation history is not lost; there is just a lag in displaying it. Please note that this doesn't affect actual conversations; everything is working correctly. We are working on getting the history back up.
  3. Update · identified
    Conversations are now displaying correctly again. Text search within conversations isn't working yet, we're actively fixing it and will post another update once it's resolved.
  4. Update · identified
    Conversations are now populating in the conversation history again. Text search of conversations isn't working yet; we're actively fixing it and will post another update once it's resolved.
  5. Update · identified
    Currently, loading conversations in conversation history without filters is fully functional. Our engineers are still working to fully restore search filter functionality. Requests to the [Text search](https://elevenlabs.io/docs/eleven-agents/api-reference/conversations/messages/text-search "Text search") endpoint may continue to see failures as we continue to work to mitigate the issue.
  6. Resolved · resolved
    EU Residency - Conversation history not showing for recent calls resolved