500 errors while accessing projects

September 24, 2026 13:48 UTC Investigating - We have received reports that some users are unable to access projects and are encountering 500 error messages. Our team is currently investigating the cause. You can follow developments here: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015

September 24, 2026 13:48 UTC Investigating - We have received reports that some users are unable to access projects and are encountering 500 error messages. Our team is currently investigating the cause.

September 24, 2026 13:48 UTC Investigating - We have received reports that some users are unable to access projects and are encountering 500 error messages. Our team is currently investigating the cause. You can follow developments here: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015 September 24, 2026 14:10 UTC Investigating - A temporary mitigation has been implemented however the cause of the incident is still being investigated.

September 24, 2026 13:48 UTC Investigating - We have received reports that some users are unable to access projects and are encountering 500 error messages. Our team is currently investigating the cause. You can follow developments here: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015 September 24, 2026 14:10 UTC Investigating - We have implemented a temporary mitigation and are continuing to investigate the issue.

September 24, 2026 13:48 UTC Investigating - We have received reports that some users are unable to access projects and are encountering 500 error messages. Our team is currently investigating the cause. You can follow developments here: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015 September 24, 2026 14:10 UTC Investigating - A temporary mitigation has been implemented however the cause of the incident is still being investigated. September 24, 2026 14:44 UTC Investigating - The incident team is continuing to investigate the issue to identify its root cause and implement an appropriate resolution.

September 24, 2026 13:48 UTC Investigating - We have received reports that some users are unable to access projects and are encountering 500 error messages. Our team is currently investigating the cause. You can follow developments here: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015 September 24, 2026 14:10 UTC Investigating - A temporary mitigation has been implemented however the cause of the incident is still being investigated. September 24, 2026 14:44 UTC Investigating - The incident team is continuing to investigate the issue to identify its root cause and implement an appropriate resolution. September 24, 2026 15:17 UTC Investigating - The incident team continues to investigate the cause of this incident. In the meantime, we are seeing intermittent improvements in the ability to access projects.

September 24, 2026 13:48 UTC Investigating - We have received reports that some users are unable to access projects and are encountering 500 error messages. Our team is currently investigating the cause. You can follow developments here: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015 September 24, 2026 14:10 UTC Investigating - A temporary mitigation has been implemented however the cause of the incident is still being investigated. September 24, 2026 14:44 UTC Investigating - The incident team is continuing to investigate the issue to identify its root cause and implement an appropriate resolution. September 24, 2026 15:17 UTC Investigating - The incident team continues to investigate the cause of this incident. In the meantime, we are seeing intermittent improvements in the ability to access projects. September 24, 2026 16:13 UTC Investigating - No material updates at this time. We are continuing our investigation. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015

September 24, 2026 13:48 UTC Investigating - We have received reports that some users are unable to access projects and are encountering 500 error messages. Our team is currently investigating the cause. You can follow developments here: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015 September 24, 2026 14:10 UTC Investigating - A temporary mitigation has been implemented however the cause of the incident is still being investigated. September 24, 2026 14:44 UTC Investigating - The incident team is continuing to investigate the issue to identify its root cause and implement an appropriate resolution. September 24, 2026 15:17 UTC Investigating - The incident team continues to investigate the cause of this incident. In the meantime, we are seeing intermittent improvements in the ability to access projects. September 24, 2026 16:13 UTC Investigating - No material updates at this time. We are continuing our investigation. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015 September 24, 2026 17:21 UTC Investigating - We're continuing our investigation. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015

September 24, 2026 13:48 UTC Investigating - We have received reports that some users are unable to access projects and are encountering 500 error messages. Our team is currently investigating the cause. You can follow developments here: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015 September 24, 2026 14:10 UTC Investigating - A temporary mitigation has been implemented however the cause of the incident is still being investigated. September 24, 2026 14:44 UTC Investigating - The incident team is continuing to investigate the issue to identify its root cause and implement an appropriate resolution. September 24, 2026 15:17 UTC Investigating - The incident team continues to investigate the cause of this incident. In the meantime, we are seeing intermittent improvements in the ability to access projects. September 24, 2026 16:13 UTC Investigating - No material updates at this time. We are continuing our investigation. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015 September 24, 2026 17:21 UTC Investigating - We're continuing our investigation. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015 September 24, 2026 18:32 UTC Identified - The team has identified the potential cause of the spike in 500 errors and is working on the fix. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015

September 24, 2026 13:48 UTC Investigating - We have received reports that some users are unable to access projects and are encountering 500 error messages. Our team is currently investigating the cause. You can follow developments here: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015 September 24, 2026 14:10 UTC Investigating - A temporary mitigation has been implemented however the cause of the incident is still being investigated. September 24, 2026 14:44 UTC Investigating - The incident team is continuing to investigate the issue to identify its root cause and implement an appropriate resolution. September 24, 2026 15:17 UTC Investigating - The incident team continues to investigate the cause of this incident. In the meantime, we are seeing intermittent improvements in the ability to access projects. September 24, 2026 16:13 UTC Investigating - No material updates at this time. We are continuing our investigation. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015 September 24, 2026 17:21 UTC Investigating - We're continuing our investigation. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015 September 24, 2026 18:32 UTC Identified - The team has identified the potential cause of the spike in 500 errors and is working on the fix. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015 September 24, 2026 20:03 UTC Identified - The team is still working on the fix. More information: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23015

500 errors while accessing projects resolved