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Newly created customer accounts can't create Cloud Servers

degraded
Hetzner · Resolved · 17h 16m
Recorded timeline
  1. Started · active
    Start: 2026-09-22T13:30:00+00:00 We've detected that newly created customer accounts after sign-up incorrectly have a Primary IP limit of 0. This prevents affected customers from creating Cloud Servers with Primary IPs. We're already working on a resolution that will fix the incorrect limit. We'll post an update as soon as the issue has been fixed. In_progress 2026-09-22T17:06:48+00:00 We have implemented a temporary solution to contain the problem to such an extent that it no longer directly affects customers. The default IP limits for new customers apply and creating servers should be possible again.
  2. Resolved · resolved
    Newly created customer accounts can't create Cloud Servers resolved