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Elevated listener latency and error rate impacting Studio loading

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Sanity · Resolved · 4h 34m
Recorded timeline
  1. Started · investigating
    We are currently investigating an issue where elevated listener latency may result in slower performance and lag within Sanity Studio for a small subset of customers. Our team is actively working to identify the root cause and mitigate the impact. Issue starting around 9:10 UTC.
  2. Update · investigating
    We are currently investigating an issue where elevated listener latency may result in slower performance and lag within Sanity Studio for a subset of customers. Our team is actively working to identify the root cause and mitigate the impact. Issue starting around 9:10 UTC.
  3. Update · investigating
    We are continuing to investigate this issue.
  4. Update · investigating
    We are currently continuing to investigate the issue, while also rolling out mitigations.
  5. Update · investigating
    We are continuing to investigate the issue. Additionally, there might be a slight delay in document publishes for "scheduled publishing" functionality.
  6. Update · investigating
    We are continuing to investigate the issue. Additionally, there might be a slight delay in document publishes for "scheduled publishing" functionality.
  7. Update · investigating
    We are continuing to investigate this issue.
  8. Update · investigating
    We are continuing to investigate this issue.
  9. Update · investigating
    We are continuing to investigate this issue.
  10. Update · investigating
    We are continuing to investigate this issue.
  11. Update · investigating
    We're continuing to investigate this issue. In the meantime, we've begun rolling out preliminary measures to mitigate its impact.
  12. Update · investigating
    We're continuing to investigate this issue. And we are continuing rolling out preliminary measures to mitigate its impact.
  13. Update · investigating
    We're continuing to investigate this issue. And we are continuing rolling out measures to mitigate its impact. "scheduled publishing" functionality confirmed unaffected by this incident.
  14. Update · investigating
    We're continuing to investigate this issue. And we are continuing rolling out measures to mitigate its impact.
  15. Update · investigating
    We're continuing to investigate this issue. And we are continuing to apply measures to mitigate its impact.
  16. Update · identified
    The issue has been identified. We are continuing to apply fixes to mitigate its impact.
  17. Update · identified
    We are continuing to apply fixes to mitigate the impact.
  18. Update · identified
    We are continuing to apply fixes to mitigate the impact. No errors have been observed from the changes rolled out so far.
  19. Update · monitoring
    A fix has been fully implemented and we are monitoring the results.
  20. Update · monitoring
    We are continuing to monitor for any further issues.
  21. Resolved · resolved
    Elevated listener latency and error rate impacting Studio loading resolved