Shop App, Shop Pay & Shop Pay Installments are unavailable
degraded
Shopify · Resolved · 3h
Recorded timeline
- Started · investigatingThe Shop app is currently unavailable or redirecting incorrectly. At checkout Shop pay and Shop Pay instalments are unavailable.
- Update · investigatingThe Shop App is currently unavailable and shop.app web page is down. At checkout Shop Pay and Shop Pay installments are unavailable.
- Update · investigatingWe are investigating and will keep you updated.
- Update · investigatingWe are investigating and will keep you updated.
- Update · investigatingWe are continuing to investigate the disruption affecting Shop App, shop.app web page, Shop Pay, Shop Pay Installments, and Login with Shop. Other payment methods remain available at checkout. We will provide another update when more information is available.
- Update · investigatingWe are continuing to investigate the disruption affecting Shop App, shop.app, Shop Pay, Shop Pay Installments, and Login with Shop. Merchants are also unable to void shipping labels. Shipment tracking updates are unavailable, and tracking notifications are not being sent to merchants or buyers. We will provide another update when more information is available.
- Update · investigatingWe are continuing to investigate the disruption affecting Shop App, shop.app web page, Shop Pay, Shop Pay Installments, and Login with Shop. Merchants are also unable to void shipping labels. Shipment tracking updates are unavailable, and tracking notifications are not being sent to merchants or buyers. We will provide another update when more information is available.
- Update · monitoringService has been restored for Shop App, shop.app web page, Shop Pay, Shop Pay Installments, Login with Shop, and shipping label voids. Shipment tracking updates and tracking notifications remain degraded. We continue working to restore these services.
- Resolved · resolvedShop App, Shop Pay & Shop Pay Installments are unavailable resolved