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SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in United States

degraded
Twilio · Resolved · 3h 9m
Recorded timeline
  1. Started · investigating
    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
  2. Update · identified
    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
  3. Update · monitoring
    We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
  4. Resolved · resolved
    SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in United States resolved