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Errors Impacting Real-Time Transcriptions, Conversation Relay, Voice TwiML

degraded
Twilio · Resolved · 2h 49m
Recorded timeline
  1. Started · investigating
    Our engineering team has observed an increase in error rates affecting our Real-Time Transcriptions, Conversation Relay, and Voice TwiML products. We will provide another update in 1 hour or as soon as more information becomes available.
  2. Update · identified
    Our engineering team has observed an increase in error rates affecting our Real-Time Transcriptions, Conversation Relay, and Voice TwiML products. We will provide another update in 1 hour or as soon as more information becomes available.
  3. Update · identified
    Our engineering team has observed an increase in error rates affecting our Real-Time Transcriptions, Conversation Relay, and Voice TwiML products using the Deepgram model. Customers experiencing issues should use the Google model as a workaround. We will provide another update in 1 hour or as soon as more information becomes available.
  4. Update · monitoring
    We are observing recovery across our Real-Time Transcriptions, Conversation Relay, and Voice TwiML products when using the Deepgram model. We will continue monitoring affected services to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
  5. Resolved · resolved
    Errors Impacting Real-Time Transcriptions, Conversation Relay, Voice TwiML resolved