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SMS Delivery Delays from a Subset of Twilio Toll-Free Numbers to Videotron Canada

degraded
Twilio · Resolved · 4h 18m
Recorded timeline
  1. Started · investigating
    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio and Zipwhip Long Codes to Videotron network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
  2. Update · investigating
    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio and Zipwhip Long Codes to Videotron network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
  3. Update · identified
    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio and Zipwhip Long Codes to Videotron network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
  4. Update · identified
    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Videotron network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
  5. Update · monitoring
    We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Videotron network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
  6. Update · monitoring
    We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Videotron network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
  7. Resolved · resolved
    SMS Delivery Delays from a Subset of Twilio Toll-Free Numbers to Videotron Canada resolved