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Voice issues pod 20

degraded
Zendesk · Resolved · 2h 6m
Recorded timeline
  1. Started · investigating
    We are aware of an issue affecting Voice on Pod 20 that is causing agents to experience difficulties leaving wrap-up mode. We are also seeing some call recordings not append to tickets as expected. We are investigating and will provide further information when we have a substantive update to share. In the meantime, we recommend trying to manually click "finish wrap-up" (don't wait for the auto-timeout), and in case "finish wrap-up" doesn't respond, toggle Voice availability Off then On.
  2. Update · identified
    We are aware of an issue affecting Voice on Pod 20 that is causing agents to experience difficulties leaving wrap-up mode. We are also seeing some call recordings not append to tickets as expected. We are investigating and will provide further information when we have a substantive update to share. In the meantime, we recommend trying to manually click "finish wrap-up" (don't wait for the auto-timeout), and in case "finish wrap-up" doesn't respond, toggle Voice availability Off then On.
  3. Resolved · resolved
    Voice issues pod 20 resolved