Ticket Status Deactivated and Unable to Be Reactivated - Multiple Pods

We are aware of an issue affecting custom ticket statuses. Some customers may see statuses marked as inactive and be unable to restore them, while other statuses may not appear at all. Our engineering team has identified the cause and is actively working to resolve the issue. We apologize for the disruption and will provide another update as soon as more information is available.

Ticket Status Deactivated and Unable to Be Reactivated - Multiple Pods resolved